Winter 2008Appreciative Inquiry
'The task of leadership is to align all the strengths so that the weaknesses don't matter.' Peter Drucker in conversation with David Cooperrider
'People felt energised and positive about issues that had seemed impenetrable. The style is particularly effective with a group of partners who may have differing perspectives and experiences.' Eve Dewsnap, Norfolk County Council
thelastingchange has introduced Appreciative Inquiry (AI) as its principal approach to change management. The company is skilled in using whole systems techniques, of which AI is one.
In a nutshell, Appreciative Inquiry is a philosophy and methodology that solves problems by focusing on doing more of what works already and, by implication, doing less of that which is not working. AI recognises that whilst there are problems in any organisation, there are also examples of excellent ways of working in that same organisation, which overcome those problems. AI does not dismiss problems or difficulties, rather it focuses on the excellent practice that exists and asks 'how could we do more of this?' as a means to strengthen and develop the organisation.
AI is future focused - a future that is based on the reality of what is already good and possible. The highlighting of current positive action creates energy for change. The future focus enables people to uncover new possibilities as they answer the question: 'what would happen if we did more of this?'
Turning policy into action - North East Lincolnshire Neighbourhood Management Project Board
Identifying the best of 'what is'
Imagining the future, picturing results
Finding pride in the present and working with enjoyment creates the energy for change
thelastingchange is using AI in a range of settings in the public and voluntary sectors. One of our Directors is currently in receipt of a scholarship and undertaking a course of study with the originator of Appreciative Inquiry, Professor David Cooperrider at the Weatherhead Business School, Case Western Reserve University in Cleveland, Ohio.
West Norfolk PartnershipIn responding to a quality of life survey which showed that residents had low satisfaction rates about living in a particular rural area, a Borough Council commissioned tlc to use Appreciative Inquiry to uncover the strengths of the area and its people. In five hours 80 residents, politicians, business people, public sector workers, volunteers and community organisations analysed the strengths of the area, identified actions that would improve the quality of life and created a vision for the future. From this work the major themes have been drawn out and these will be explored and turned into a formal Vision and action plans at an Appreciative Inquiry Summit involving 150 people in June 2009.